Check out our answers to your most regularly asked questions

What is the duration of the entire experience?

We recommend you allow at least 1 hour for your visit to Titanic Experience. You will spend approximately 40 minutes with one of our knowledgeable guides, who will share stories of our passenger’s journey on board the Titanic from when it arrived in Cobh to its tragic sinking just three days later. Following the guided tour, you will visit our exhibition area dedicated to the individual triumphs and tragedies of passengers; you will discover the smells, the sounds, the sights and the stories of the ship! The exhibit area is non-guided, and guests are free to explore at their leisure.

If I do not speak English, will I be able to enjoy the experience?

You will! We can provide audio guides in 6 languages. German, French, Italian, Spanish, Chinese and Polish.

Do I have to book my ticket in advance?

We strongly recommend booking your visit in advance to secure an available time slot for you or your group, particularly during the busy summer season. Walk-in tickets are sold subject to availability. It is important to arrive at least 15 minutes before the time of your booking.

How can I book my tickets?

You can book them online up to 30 minutes before your visit and pay by debit or credit card. For information on tour groups and tour operator pricing, info@titanicexperiencecobh.ie or phone us on (021) 4814412.

What are your refund and cancellation policies?

Once your tickets have been purchased, the booking is non-changeable and non-refundable except at the absolute discretion of Titanic Experience Cobh Ltd. Please read our Terms and Conditions for more information.

What happens if I miss my pre-booked tour time?

Our tours start on time as part of our booking process. Unfortunately, later tours will have been purchased by other customers. We cannot guarantee you a place on the subsequent tour if you arrive late.

How frequently do tours run?

Tours run every 15 minutes during the summer season and every 30 minutes during the winter season.

What time is the last tour of the day?

Summer Opening Hours

April 1 – September 30: 17:00h

(Summer Opening Hours are often extended during the busy months of July & August)

Last Tour: 17:30h

Doors Close: 18:30h

Winter Opening Hours

October 1 – March 31: 16:30h

Is it child friendly?

Yes, it is a family-friendly tourist attraction and appeals to all age groups. We are reviewed 4.5 out of 5 by Family Review (My Kids Time). Please note we do not charge for under 4’s.

Is there car parking available?

No, but there is on-street parking in the town (€1 per hour). There are also 2 ‘free to park all day’ car parks within walking distance of the visitor centre. Follow the ‘P’ signs as you approach the town. Please be aware that you should add 30 minutes extra to your arrival time, particularly during the busy summer season. Check here for all the information on how to Plan Your Visit.

Is it wheelchair accessible?

The wheelchair and pram entrance is accessed by a ramp on the right-hand side of the building. We have a small lift to take you to the main reception area where everything from this is on a single level and accessible for wheelchairs and prams. Unfortunately we do not supply wheelchairs.

Do you have Carers Allowance?

Yes. Our carers allowance provides a 20% discount to the person travelling with a special needs guest. Please call us on (021) 4814412 to receive your careers discount.

Is photography (flash photography) allowed?

Yes, but video recording is not allowed.

I don’t have a ticket. Can I visit the Gift/Souvenir Store?

Yes, the gift shop is open to all. You can access the Gift Store behind the main reception desk.

Do you sell gift vouchers?

Yes, Gift Vouchers can be purchased online or in person at our main reception desk. These are valid for 12 months from purchase date and can be redeemed against tickets. Get yours here.

I have a voucher, how can I redeem it?

Please remember to purchase your voucher in advance to secure an available time slot. If the recipient has an email address, they will receive the gift card directly. By clicking “Open your Gift,” they can choose to redeem or print the gift card. If they print it, they can bring it to us, and we will redeem it for them at the desk on the next available tour.

If you have a redemption code, please copy the following link ➡️ https://app.turitop.com/admin/company/T232/gift/voucher/redeem/  into your web browser and add your redemption code at the end of the link to access your voucher.

Example: https://app.turitop.com/admin/company/T232/gift/voucher/redeem/knxmknvo5o

If you are unable to redeem it using these steps, please email us at info@titanicexperiencecobh.ie or call us at (021) 4814412, and we will assist you with your booking!

Can I avail of tax-free shopping benefits?

We offer easy-to-use tax-free shopping to our international visitors from outside the European Union.

I would like to leave a review for the Titanic Experience Cobh; where should I do this?

Thank you. We are always ready and willing to read reviews about your experience to find out what we did right and where we might improve in the future. You can leave a review on any following platforms: Tripadvisor and Google Reviews (Click on the write a review button).

What restrictions/changes are in place due to covid-19?

Our staff, visitors, and community’s health and safety is our top priority. We continually update and change our safety procedures to comply with the latest public health guidelines. At present we have no restrictions on entry and continue to operate regular sanitation procedures..

Didn't find it? Well, please do get in touch.

Please email us at info@titanicexperiencecobh.ie or phone us on (021) 4814412.

Are Pets Permitted In Titanic Experience Cobh?

For the comfort of all guests, pets or animals (with the exception of guide dogs and hearing dogs) are not permitted in Titanic Experience Cobh.